Refund policy
Last updated: July 10, 2026
RETURN AND REFUND POLICY
Thank you for shopping with DAVOUDIE. We want you to feel confident about your purchase. This Return and Refund Policy explains when and how products purchased from https://davoudie.com may be returned.
1. RETURN WINDOW
We accept return requests for eligible products within 14 calendar days after delivery of the last item in your order.
The 14-day return period begins on the date the final item in the applicable order is shown as delivered by the shipping carrier.
Return requests submitted after the 14-day return period may not be accepted, except where required by applicable law.
2. ELIGIBLE RETURNS
We accept returns for both defective and non-defective products, including returns based on a change of mind, provided that the product meets all eligibility requirements stated in this policy.
To qualify for a return, the product must be:
• Unworn and unused.
• In the same condition in which it was received.
• Free from scratches, damage, alterations, odors, makeup, hair products, or other signs of use.
• Returned with all original tags, labels, protective materials, accessories, cases, cleaning cloths, documentation, and packaging.
• Accompanied by the order number or other valid proof of purchase.
Eyewear that has been worn, damaged, altered, repaired, adjusted by a third party, or returned incomplete may not qualify for a refund.
Trying on eyewear carefully for fit does not automatically make it ineligible, provided that it remains clean, undamaged, and in fully resalable condition.
3. HOW TO REQUEST A RETURN
Before sending any product back, you must request return authorization by emailing:
contact@davoudie.com
Please include:
• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Clear photographs if the product is damaged, defective, or incorrect.
We will review your request and, if the return is approved, provide return instructions and the correct return shipping address.
Do not send a product to an address shown on the original package or shipping label unless we specifically instruct you to do so.
Products returned without prior authorization, sent to the wrong address, or returned cash-on-delivery may be refused and may not qualify for a refund.
4. RETURN METHOD
Approved returns must be sent by mail according to the return instructions provided by DAVOUDIE.
We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return is completed.
DAVOUDIE is not responsible for return packages that are lost, misdirected, damaged, or not received.
5. RETURN SHIPPING COSTS
For non-defective returns, including returns based on size, style preference, fit, color preference, or change of mind, the customer is responsible for purchasing and paying for the return shipping label.
DAVOUDIE does not charge a restocking fee for eligible returns.
If we confirm that the product delivered was materially defective, damaged upon delivery, or different from the product ordered, DAVOUDIE will provide an appropriate return solution and will cover reasonable return shipping costs where a return is required.
We do not reimburse expedited, premium, international, or other optional return shipping services unless approved by us in writing before shipment.
6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If your product arrives damaged, materially defective, or incorrect, contact us at contact@davoudie.com as soon as reasonably possible and within the 14-day return period.
Your message should include:
• Your order number.
• A clear description of the problem.
• Photographs or video showing the product and the issue.
• Photographs of the shipping package, shipping label, and internal packaging where relevant.
Do not discard the product, packaging, or shipping materials until we have reviewed the claim.
After reviewing the information, we may offer an appropriate remedy, including a replacement, return authorization, refund, or other solution required by applicable law.
Damage caused after delivery by misuse, impact, improper storage, unauthorized adjustment, ordinary wear, accident, or failure to follow care instructions is not considered a manufacturing defect.
7. NON-RETURNABLE PRODUCTS
The following products are not eligible for return unless they arrive damaged, materially defective, incorrect, or applicable law requires otherwise:
• Products that have been worn, used, scratched, damaged, altered, repaired, or adjusted by someone other than DAVOUDIE or an authorized provider.
• Products missing original packaging, tags, accessories, cases, cleaning cloths, or included materials.
• Products showing signs of makeup, cosmetics, skin products, hair products, odor, or other contamination.
• Personalized, engraved, custom-made, or prescription products, if offered and clearly identified as non-returnable before purchase.
• Gift cards, if offered.
• Products clearly identified as final sale before purchase.
A product will not be treated as a final sale unless that condition is clearly disclosed on the applicable product page or during checkout before the order is placed.
8. EXCHANGES
We do not currently offer direct exchanges.
To obtain a different product, size, style, or color, request a return for the eligible original product and place a separate new order.
The new order is subject to current pricing, availability, shipping charges, and processing times.
9. RETURN INSPECTION
All returned products are inspected after receipt.
A return may be denied, or the refund amount may be reduced where permitted by applicable law, if the product:
• Does not satisfy this policy.
• Shows signs of wear, use, damage, alteration, or contamination.
• Is missing original packaging, accessories, or included materials.
• Is not the same product that was originally purchased.
• Was returned after the return deadline.
• Was sent without authorization or to an incorrect address.
We will contact you if there is a material issue with the condition or eligibility of the returned product.
10. REFUNDS
If your return is approved after inspection, the eligible refund will be issued to the original payment method.
DAVOUDIE does not issue cash refunds for purchases made using another payment method.
Approved refunds are generally processed within 10 business days after we receive and inspect the returned product.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This additional processing time is controlled by the financial institution and is outside DAVOUDIE’s control.
If more than 15 business days have passed since we confirmed approval of your refund, contact us at contact@davoudie.com.
11. ORIGINAL SHIPPING CHARGES
Original shipping charges, expedited shipping charges, and other delivery fees are non-refundable for returns based on a change of mind, preference, fit, style, or other non-defective reason.
Original standard shipping charges may be refunded where the entire order is returned because we confirmed that the product was materially defective, damaged upon delivery, incorrect, or where required by applicable law.
12. PARTIAL REFUNDS
Where permitted by applicable law, a partial refund may be issued if a product is returned with missing packaging, accessories, or materials, or in a condition that reduces its resale value.
No deduction will be made for damage caused solely by a confirmed product defect or our error.
13. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because the address was incorrect, incomplete, refused, unclaimed, inaccessible, or undeliverable, any refund may exclude original shipping charges, return-to-sender charges, carrier fees, customs charges, or other actual costs incurred, to the extent permitted by applicable law.
Please contact us before placing a replacement order.
14. ORDER CANCELLATIONS
Order cancellation is not guaranteed.
To request cancellation, email contact@davoudie.com immediately after placing the order.
Once an order has entered processing, fulfillment, production, or shipment, it may no longer be possible to cancel or modify it.
If cancellation is not possible, you may request an eligible return after delivery in accordance with this policy.
15. REFUNDS FOR CANCELED ORDERS
If DAVOUDIE cancels an order after payment has been successfully captured, we will refund the amount charged to the original payment method.
Financial institutions may require additional time to display the refund.
16. CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us at contact@davoudie.com before initiating a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.
Nothing in this section limits any legal rights available through your payment provider or applicable consumer-protection law.
17. CONSUMER RIGHTS
Nothing in this Return and Refund Policy limits, excludes, or waives any consumer right, warranty, remedy, or protection that cannot lawfully be limited, excluded, or waived.
Where applicable law provides greater rights than this policy, the applicable law will control.
18. POLICY CHANGES
We may update this Return and Refund Policy from time to time to reflect changes in our operations, products, fulfillment processes, or legal obligations.
The policy that applies to an order is generally the version published when the order was placed, except where applicable law requires otherwise.
19. CONTACT US
For return requests, refund questions, damaged-product claims, or other assistance, contact:
DAVOUDIE
Website: https://davoudie.com
Email: contact@davoudie.com